Refund & Dispute Policy

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We deliver customized, time-sensitive, and resource-intensive writing services. Refunds are limited to the terms below. By submitting payment, you agree to this policy without exception.

1) Refunds

Full Refunds

  • Available only when a written request is received within 7 days of purchase and no work of any kind has begun.

Partial Refunds

  • May be considered within 14 days of purchase if less than 25% of the service is completed.
  • Subject to a 25% administrative fee.

Non-Refundable Services

  • Any engagement once work has begun.
  • Any service scheduled or delivered after 14 days from purchase.
  • Preceptorship matching, admissions support, academic planning.
  • Any cancellation or deferment initiated by the client.
  • No exceptions.

2) Performance & Delivery

  • Refunds related to performance or timelines apply only where failure is directly attributable to our team.
  • No compensation for delays or outcomes caused by client inaction, missing documentation, third-party processes, or program/school changes.

3) Service Validity

Paused services remain valid for a maximum of 24 months from the original purchase date. After that period, all unused services are void and non-refundable.

4) Disputes

  • Submit all disputes in writing to compliance@writing-center.us.
  • Our internal review is final.
  • All legal proceedings fall exclusively under the laws and courts of British Columbia, Canada.

5) Acknowledgment

By placing an order, you confirm you have read, understood, and accepted this Refund & Dispute Policy in full. This policy forms a binding condition of service together with our Terms & Conditions.

To request a refund or pause, email compliance@writing-center.us with your order number and details.